Synergy Technology Group Services

SD-WAN

Businesses ranging from small companies/organizations to enterprise have been choosing SD WAN for many reasons. Whether it’s providing next gen voice failover without dropped calls for a small office or increasing network agility and performance for an enterprise user– SD WAN has something for everyone.

SD WAN Is a Proven Technology for

Business Continuity – prioritizing business critical applications, data and voice via seamlessly switching from primary to secondary or back up circuits in the event of an outage.
Increasing Bandwidth Performence with aggregation of low cost cable Internet, high priced fiber and specialized circuits like MPLS onto a single portal that manages the data and applications according to your business needs.
Lowers overall bandwidth costs by scaling your network with agility and reducing administration costs.

Connectivity

Connectivity encompasses Internet connectivity, wide area network (WAN), point to point, voice and more. We partner with traditional telephone providers (ILECs/Incumbent Local Exchange Carriers), Competitive Local Exchange Providers (CLECs), and low cost Broadband/Cable companies to deliver the best fit at the right price.

Products and services include:

Wave (10Gbps-100Gbps)
Ethernet Over Fiber
Ethernet Over Copper
Fixed Wireless – symmetrical. Low latency, 99.99% SLA, 10MB-10GB
Single phone lines (POTS) for alarms, elevators
PRIs/SIP
Cloud Connect – for superior performance & lower latency connections to AWS, Azure, Google Cloud and more.
Broadband/Cable Internet

VoIP/UCaaS

VoIP/UCaaS (Unified Communications as a Service) replaces technologically stagnant phone systems that have capital expenditures and excessive maintenance costs with a reliable and secure cloud based voice solution. Benefits of VoIP are:

Scalability – pay for what you need now and scale up with single seats or voice channels as needed.
Reliability – uses dedicated or shared Internet and can fail over as needed to multiple connections ranging from fiber to low cost broadband to cellular 4G/5G.
Unified Communications – business calls can be made and received over different devices and platforms. Use phones or mobile devices or computers.
Productivity – never miss a call as simultaneous or “follow me” options allow administrators or workers to set call routings.
Cost Savings – Features that telephone companies charged extra for are included. Free up dedicated employees or replace vendor maintenance contracts with easy to use portals that can be accessed from any Internet equipped computer, tablet or smartphone to managing features and moves/adds/changes.
Integrate technologies like SMS texting, video conferencing and even AI (Artificial Intelligence) to help your business.
Contact/Call Center hosted in the Cloud provides highly scalable skill based call routing. Features previously available on cost prohibitive premise based equipment now can be used by the SMB business.
Let us evaluate your current and future needs to select the best in class provider from our VoIP/UCaaS partners.

Security

We will put the right people, processes and technology in place so you can protect your business. Products and services include:

SASE - Secure Access Service Edge – the convergence of WAN & Network Security services onto a unified yet geographically distributed cloud service model. This approach allows organizations to apply secure access no matter where their users, applications, or devices are located.
Zero Trust – Zero Trust is a strategic initiative that helps prevent successful data breaches by eliminating the concept of trust from an organization’s network architecture.
Threat Detection and response after evaluating and assessing your security controls, environment and incident response needs.
Mobile and Endpoint Security – Identify and repel attacks at your mobile and endpoint devices.
Intrusion Prevention – scan for unauthorized attempts to access your network.
Network Based Firewall – designed to provide highly secure connections.
Premise Based Firewall – fully managed solutions to defend against unauthorized LAN connections.
DDos Defense – cloud based monitoring of volumetric distributed denial of service attacks with mitigation to help prevent malicious traffic from entering.
Data & Application Security - keeps your mission critical applications available by providing oversight of the flow of traffic in and out of the local network.
Vulnerability Scanning - rapidly scan systems/applications and identify potential exposure or vulnerabilities to help detect weaknesses caused by technical vulnerabilities or misconfigurations with less than 1% false positive rate.
Compliance - helps you adhere to regulatory compliance and meet strategic business objectives in a cost-effective manner.
Incident Response - cyber defense experts can lead an investigation or supplement your internal cybersecurity team to quickly respond to attacks and mitigate impact.

Emerging Technologies

Our engineers will evaluate how emerging technologies can help your business. Examples include:

AI - Choosing a VoIP provider with built in AI to identify patterns and trends in conversations & improve pitches and scripts with screen pops. AI can be used in your contact center to engage customers prior to a live agent with responses to words/phrases.
IOT – applications can include connecting electrical and lighting systems, environmental systems, elevators and more with wireless IoT solutions. Or providing real-time asset location, operating parameters, environmental conditions and more to create higher quality products, & enable predictive maintenance.
Blockchain - Does Blockchain have a place in your business future? Talk to one of our experts about it.

Telecom Management

Telecom Management applies to circuits, mobile lines, and cloud services. Telecom Management can include:

Comparing existing costs to current available pricing
Auditing that providers are billing correct amount
Trouble Ticket Management & Escalation
Circuit Monitoring
Project Management for new locations and upgrades
User Utilization